{"id":88909,"date":"2022-03-23T08:09:50","date_gmt":"2022-03-23T08:09:50","guid":{"rendered":"https:\/\/garudasupplies.com\/?p=88909"},"modified":"2022-03-23T08:10:45","modified_gmt":"2022-03-23T08:10:45","slug":"crm-consultant","status":"publish","type":"post","link":"https:\/\/garudasupplies.com\/fr\/crm-consultant\/","title":{"rendered":"CRM Consultant"},"content":{"rendered":"<p><span style=\"text-decoration: underline;\"><strong>RESPONSABILIT\u00c9S<\/strong><\/span><\/p>\n<ul>\n<li>Aider au d\u00e9veloppement et \u00e0 la mise en \u0153uvre de la strat\u00e9gie CRM pour toutes les marques et tous les march\u00e9s<\/li>\n<li>Assistant dans la conception, le d\u00e9veloppement, la mise en \u0153uvre et le suivi des initiatives d'engagement des clients (par le biais d'initiatives de client\u00e8le et de sensibilisation des clients) pour fid\u00e9liser et fid\u00e9liser les clients dans diff\u00e9rents segments de la client\u00e8le<\/li>\n<li>D\u00e9velopper des informations et des informations CRM pour soutenir et promouvoir de nouvelles actions commerciales sur des segments individuels de la client\u00e8le (par exemple, des initiatives de sensibilisation)<\/li>\n<li>Accompagner les magasins dans la mise en place de la strat\u00e9gie de client\u00e8le et des meilleures pratiques CRM<\/li>\n<li>Aider \u00e0 la budg\u00e9tisation et \u00e0 la surveillance des co\u00fbts pour le budget de fid\u00e9lit\u00e9 de chaque marque, y compris les cadeaux, les exp\u00e9riences et les moments de f\u00eate, y compris la mesure et le suivi du retour sur investissement<\/li>\n<li>Soutenir la gestion du mat\u00e9riel de formation local et des sessions de formation sur tout le territoire sur des sujets CRM sp\u00e9cifiques, y compris la strat\u00e9gie de narration des clients, les meilleures pratiques CRM (par exemple, la capture de donn\u00e9es et la contractibilit\u00e9 des clients) et les initiatives commerciales<\/li>\n<li>Contribuer d'un point de vue CRM et Clienteling avec d'autres d\u00e9partements au d\u00e9veloppement et \u00e0 la mise en \u0153uvre de lancements de nouveaux produits, de nouveaux \u00e9v\u00e9nements, d'exp\u00e9riences clients, etc.<\/li>\n<li>Supervision et point de r\u00e9f\u00e9rence local sur tous les aspects du reporting CRM et de l'utilisation des tableaux de bord<\/li>\n<li>Pilotage et r\u00e9f\u00e9rent local sur tous les aspects de la client\u00e8le des outils num\u00e9riques<\/li>\n<li>Point de r\u00e9f\u00e9rence local pour le territoire sur le Net Promoter System (ex. enqu\u00eate client)<\/li>\n<\/ul>\n<p>Ces activit\u00e9s se veulent illustratives et non exhaustives.<\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"text-decoration: underline;\">CONNAISSANCES ET COMP\u00c9TENCES<\/span><\/strong><\/p>\n<ul>\n<li>Baccalaur\u00e9at en marketing, commerce ou ing\u00e9nierie (MBA de pr\u00e9f\u00e9rence)<\/li>\n<li>2+ ann\u00e9es d'exp\u00e9rience en d\u00e9veloppement des affaires, strat\u00e9gie, d\u00e9veloppement de la client\u00e8le (industrie financi\u00e8re ou exp\u00e9rience en conseil bienvenue)<\/li>\n<li>Excellentes aptitudes \u00e0 la communication et aux relations avec la client\u00e8le<\/li>\n<li>Exp\u00e9rience av\u00e9r\u00e9e dans l'identification d'opportunit\u00e9s, la conception et la mise en \u0153uvre de strat\u00e9gies pour d\u00e9velopper les affaires gr\u00e2ce aux relations avec les clients<\/li>\n<li>Expertise en Excel et Powerpoint pour cr\u00e9er des pr\u00e9sentations efficaces et exp\u00e9rience en tirant des conclusions et des recommandations \u00e0 partir de rapports<\/li>\n<li>Exp\u00e9rience en gestion de bases de donn\u00e9es<\/li>\n<li>Familiarit\u00e9 avec le march\u00e9 concurrentiel<\/li>\n<li>Passion pour les tendances de consommation et d\u00e9veloppement de relations clients personnalis\u00e9es<\/li>\n<li>Exp\u00e9rience dans les march\u00e9s du luxe, de la mode, des produits de grande consommation ou de la vente au d\u00e9tail de pr\u00e9f\u00e9rence<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>RESPONSABILIT\u00c9S Aider au d\u00e9veloppement et \u00e0 la mise en \u0153uvre de la strat\u00e9gie CRM pour toutes les marques et tous les march\u00e9s Assistant dans la conception, le d\u00e9veloppement, la mise en \u0153uvre et le suivi des initiatives d&#8217;engagement des clients (par le biais d&#8217;initiatives de client\u00e8le et de sensibilisation des clients) pour fid\u00e9liser et fid\u00e9liser 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